Refund policy
Statutory Right of Withdrawal for Consumers as per § 13 of the German Civil Code
The following right of withdrawal shall apply only for Consumers with respect to distance selling:
INSTRUCTION CONCERNING RIGHT OF WITHDRAWAL
Right of Withdrawal
You are entitled to withdraw from this Contract within fourteen (14) days without giving any reason for doing so.
The deadline for withdrawal shall be fourteen (14) days from the date on which you or a third party appointed by you, who is not the carrier, takes possession of the final goods delivered, in the event of partial shipment with receipt of the final component.
In order to exercise the statutory right of withdrawal, You must notify us
ESM GmbH & Co. KG
Cuvilliésstraße 14, 81679 Munich
Tel.: + 49 89 33 03 56 56
Fax: + 49 89 38 66 58 83
E-Mail: onlineshop@a4cosmetics.de
of your decision to withdraw from this Contract in a clear declaration (e.g. by sending a letter by mail, fax or email). You may use the withdrawal form template attached for this purpose; however, this is not obligatory. The withdrawal deadline shall be deemed to be met if you send the communication concerning the exercise of the right of withdrawal before the expiry of the deadline.
Consequences of withdrawal
If you withdraw from this Contract, we must reimburse any payments we have received from you, including delivery costs (excluding any additional costs incurred if you have selected a different type of delivery to the cheapest standard delivery option offered by us) without delay, but no later than fourteen (14) days after the day on which we receive the notice of the customer’s withdrawal from this Contract. We will use the same payment method the customer used for the original transaction in order to provide the reimbursement, unless otherwise expressly agreed; under no circumstances you will be charged a fee for this refund. We may withhold the reimbursement until we have received the returned goods or until you have provided proof that you have returned the goods, whichever is earlier.
You must return or hand over the goods to us without delay and no later than fourteen (14) days from the date on which you notified us of withdrawal from this Contract. The deadline is deemed to be met if you send the goods before the expiry of the fourteen-day deadline. A⁴ COSMETICS shall bear the costs of returning the goods.
You are only liable for any diminished value of the goods if this loss in value is attributable to any use or handling of the goods which is not deemed necessary in order to verify the condition, features and functioning of the goods.
End of instruction concerning the right of withdrawal.
Note: The right of withdrawal does not apply to distance contracts for the supply of sealed goods which are not suitable for return for health or hygiene reasons if their seal has been removed after delivery.
Specimen form to withdraw from the Contract
(Complete and return this form only if You wish to withdraw from the contract)
To ESM GmbH & Co.KG, Cuvilliésstraße 14, 81679 Munich, Fax: + 49 89 38 6658 83, E-Mail: onlineshop@a4cosmetics.de:
I / We (*) herewith withdraw from the Contract entered into by me/us (*) relating to the purchase of the following goods: (*) / rendering the following services: …………………(*)
Ordered on: (*) Received on: (*)
Order number (**):_______________________
Name of customer(s)______________________________________
Address of customer(s) ___________________________________
____________________________________
Signature of customer(s) __________________________________
(online when sent offline)
Date ________________________________________________________
(*) Please strike out if not relevant
(**) Optional information